Contact Jail Health

Questions

1. How do I communicate (NON urgent) inmate health needs to staff?
2. Who provides health care in the jail?
3. How do I request my or someone else’s records?
4. Can I get records for an inmate who is still in custody?
5. Where to send medical records, mental health records, or a subpoena?
6. When will I receive requested records?

Answers

1. How do I communicate [NON urgent] inmate health needs to jail staff?
   

   “Please fill out our secure, HIPAA Compliant Jail Health Form to relay health information to jail staff.

   (Spanish Inmate Medication Form)

   [For URGENT health needs, please contact Jail Booking at 805-781-4600 and dial “5-5-0” to report your concern. ]

2. Who provides health care in the jail?
   

   As of February 1st 2019, Wellpath is the National Correctional Health Care Provider at the San Luis Obispo Jail. The team consists of medical, mental health, and administrative professionals, as well as the Sheriff Office’s Chief Medical Officer and staff.

3. How do I request my or someone else’s medical records?
   

   Please fill out Wellpath’s Authorization for Use or Disclosure of PHI*

   *[Due to privacy laws defined by Health Insurance Portability and Accountability Act, patients are required to give permission to have health information shared, except in special circumstances. ]

4. Can I get an inmate’s record who is still in custody?
   

   If an inmate is still in custody, we are not permitted to release any medical records to that inmate without a subpoena. Sheriff’s Office Custody policy prohibits inmates from having their own medical records while in jail. This is because of safety and privacy concerns. For example, an inmate may be at risk for their protected health information being exposed or discovered by other inmates.

5. Where to send a subpoena for medical records, or send medical/ mental health records regarding an inmate in custody?
   

   Mail :

   Wellpath Medical Records
   1585 Kansas Avenue
   San Luis Obispo, CA 93405

   Or, for more expedient receival, fax to 1-805-781-5342.

6. When will I receive requested records?
   

   Once the request is received, the medical records release clerk has 15 days to respond with medical records.